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Our Services

Webcore Technologies provides consulting and IT support services to businesses in the greater Austin area. Our services are available on an ad-hoc, contract or per project basis.

Webcore charges a 1-hour minimum for all on-site work during normal business hours, and a 1-hour minimum for emergency and after-hours work. Webcore charges a 15 minute minimum for off-site work (i.e. phone support or remote troubleshooting) during normal business hours. All time is billed in 15 minute increments and will be rounded up to the next 15 minute interval. Emergency rates apply for all new incidents that require immediate (within two hours) attention and resolution.


Some of the hardware, software and technologies that we support are listed below. Click on an item to learn more.


Apple Macintosh Support

We fully support the entire range of Apple desktops, notebooks and peripherals. Let us help with the integration of your Apple computers into your enterprise network. If you prefer an Apple computer but need to be able to run Windows applications, we can configure dual booting so that you can run Windows on your Mac!

Blackberry Support

We support Blackberry’s by Research In Motion (RIM). We perform installation, upgrades and maintenance of Blackberry operating systems, desktop and server software. We install, configure and manage Blackberry Enterprise Server and configure e-mail, calendars, contacts and notes to wirelessly synchronization with your Microsoft Exchange server.

Disaster Recovery (Managed Backups)

There are many issues you simply cannot foresee; such as theft, floods, fires, etc., that is why off-site backups are so crucial to the integrity of your company. Let us manage the headache of ensuring your data is securely backed up to a remote location to avoid losing all of your critical business data in a disaster. We deploy special remote backup software to encrypt and then transfer your business critical data to a secured remote server; and from there your data can be restored on demand.

Email Support

We have extensive knowledge with email client and server configuration and troubleshooting. We are familiar with how email is routed, how it relies on DNS, firewall configuration requirements, etc. We can also integrate your email with your handheld and portable devices.

iPhone Support

The Apple iPhone is a powerful next-generation and feature –rich mobile device. Let us help get your new phone completely configured; complete with all of your music, pictures and videos. And to keep your e-mail, contacts and calendars always up-to-date wirelessly; we can connect your iPhone to your corporate email server so you receive your messages right away!

Mail Server Support

We understand the urgency of receiving an important email immediately. We can help in ensuring that your in-house email server is always secured and stable so you can remain connected. Detecting incoming virus infected and spam messages before they reach your server is essential to maintaining the “good health” of your server. That is why we offer 3rd party Spam/Virus filtering to our clients as an additional layer of security.

Managed Updates

We install and configure centrally managed software updates that will check each computer on your network and make sure it has the latest hot-fix, patch or service pack. By keeping all of your laptop, workstation and server operating systems up-to-date, it increases reliability and thwarts hackers’ attempts to take advantage of known vulnerabilities.

Microsoft Exchange Support

We deploy Microsoft Exchange 2007 and 2010 to empower our clients with the most powerful and scalable Enterprise-class e-mail server available for Windows. Utilizing Outlook Web Access, Outlook Anywhere, and Auto-Discover are just a few of the many features Microsoft Exchange provides to you. Let us configure Microsoft Exchange to allow you to use Microsoft Outlook at home and at the office and always be securely in-sync using “Outlook Anywhere”.

Microsoft Partner

As a Microsoft partner we have access to all of Microsoft’s software solutions before they are available to the main-stream market. This allows us to be fully trained and ready to support all new Operating Systems, Server Systems, and Productivity Suites.

Network Issues

Due to the complexity of many company networks, various problems can arise that disrupt your daily activities. We know the common issues that occur and know how to resolve them quickly.

Network Security Management

One of the most common threats to any company network is from an employee accessing data they should not. We can help you make sure that your employees can only open files they need. We also, ensure that you are safe from intruders from over the Internet.

Software Updates

We install operating system and application updates on desktops and servers. Keeping your software up-to-date is critical in preventing system crashes.

The Four Hour Fix

Do you have several computer issues that need to be addressed? Webcore offers their first four hours at a discounted rate as a way to let you see what our service is like. We can sort out your printer issues, fix you email problems, remove viruses, configure software, or any number of other tasks that need to be resolved. Let us put your workplace in order – mention the Four Hour Fix and receive 20% off your first four hours of work.

Virus Removal

A virus infection can be one of the most costly problems a business can have; worse of all it is always unplanned and unexpected. Let us help remove viruses, malware, spyware and any other threat from your network. And best of all we install centrally managed Anti-virus software solutions that will prevent the majority of all of these objects.

VoIP Setup and Support

“Not all VOIP phone systems are created equal.” While various companies offer VoIP (Voice over Internet Protocol) phones; most do not employ QoS (Quality of Service) on their system. QoS ensures Voice packets always have priority over Data packets. Because of utilizing QoS, our Enterprise class VoIP phone system does not suffer the pains of many other solutions such as “digital distortion”.

Website Changes

Whether it’s a simple update or a complete website redesign, we can help. Our development team designs, builds, and maintains websites. Our current portfolio of clients ranges from local small businesses to global Fortune 500 companies. Ask about our CMS solutions that take the complexity out of website updates. Even the most novice of users will be able to log in from anywhere and add content or change your site.

Wireless Network Setup

On average 40-50% of all Wireless Networks are unknowingly left unsecured. This can be a dangerous threat to your network. Unauthorized users may gain access to your system while being outside of your office space and if the user is malicious, they can cause untold damage and digital theft. An even more common scenario are co-tenants “piggy-backing” off your Internet connection and slowing you down! Let us build a secured and reliable Wireless network for your mobile users.

Phone Numbers

Sales: 512.320.7071 x1
Support: 512.320.7071 x3
FAX: 512.320.7072

Addresses

Office Address

Webcore Technologies
807 Brazos St.
Suite 101
Austin, Texas 78701

Mailing Address

Webcore Technologies
815-A Brazos St.
PMB 376
Austin, Texas 78701

certified microsoft partner