Do you provide after-hours, weekend and holiday support?
Yes. Webcore considers normal business hours 9am‐5pm Central Standard Time, Monday through Friday, excluding holidays. All other time is considered after‐hours and will be billed our after-hours/emergency hourly rate. Webcore allocates multiple on-call technicians that are available for support at this after-hours/emergency hourly rate.

How quickly can you respond to my problem?
Webcore will respond to your request within 4 business hours on average, often with a resolution within 8 business hours. For projects and other rare occurrences, a “time to fix” will be mutually agreed upon. If an issue arises that requires immediate on-site attention; we can provide this priority support at emergency rates.

What types of billing options do you offer?
Webcore’s billing structure can be customized for your needs. We offer three different types of billing:
1) Ad-hoc rate. You will only billed when you need us; at our standard hourly price.
2) Hourly-block rate. We will bill you for a certain amount of hours, at a discounted hourly price, each month and we allow un-used hours to “roll-over” to the next month so that you do not pay for hours you don’t use.
3) Support Packages. Your monthly rate will be determined based upon the amount of workstations and servers you have and the level support you require. Let us design an all-inclusive support plan for you!.

Webcore’s billing cycle begins on the 1st of each month and you will be sent an invoice by either U.S. mail, E-mail or both. Clients are billed on a Net 30 basis.